Screencasts are the best way to show us your problem. Here are some free screencast tools.
It would really help if you can send us screencast, there are tools such as these for free and easy screencasts:
This one is the easiest and will create an animated .gif, be sure to save that .gif then upload it to your ticket as an attachment.
2. Jing Screencast
Jing is a video screencast, its smoother and more detailed you can host online for free once your done recording.